Single Room
- 1 Single bed
Hotel · Krakow · Lesser Poland
Hotel City Sm Business & Spa
A 3-star Krakow hotel with a spa, pool, and easy access to the city.
- Spa & wellness centre with Turkish bath and massage
- Free parking and paid airport shuttle
- 24-hour reception and express check-in/out
8
Great
1734 reviews
Booking.com 8 · 1734 reviews
About
Hotel City Sm Business & Spa
Hotel City Sm Business & Spa is a 3-star property located on Gajowa 16 in Krakow, within the Lesser Poland region. It sits close to the city, with the Old Town a short ride away, and is within walking distance of the Divine Mercy Shrine in Lagiewniki. The hotel offers a range of amenities including a swimming pool, spa and wellness centre, fitness centre, and a restaurant.
With 1,734 reviews and an overall guest rating of 8.0, the hotel is known for its attentive staff, clean and spacious rooms, and a varied breakfast. It caters to both business and leisure travellers, offering meeting facilities, a business centre, and comfortable guest rooms with options for single, triple, or flexible bedding.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
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Strengths
4 reasons to book- Excellent staff ratings — With a Staff rating of 8.9, the highest among all categories, and multiple reviews praise the kindness and helpfulness of the team, guests can expect attentive service.
- Clean and spacious rooms — Rooms score 8.2 and several reviewers highlight the spaciousness, cleanliness, and comfort of the accommodations, often describing them as 'super clean' and 'well-maintained'.
- Varied breakfast and on-site dining — Breakfast receives consistent praise for its variety and taste, with guests appreciating the restaurant's offerings, which also include special diet menus and in-room breakfast.
- Full spa and pool facilities — The hotel offers a spa and wellness centre with a Turkish bath, steam room, massages, and a swimming pool, which multiple guests noted as a highlight of their stay.
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Worth weighing
4 to weigh- Potential weekend noise from groups — The hotel often hosts large groups and events, leading to noise late at night on weekends, as noted by some guests.
- Requires transportation to the city center — Although close to the city, it's a short taxi or tram ride to the Old Town, not a direct walking distance for everyone.
- Basic breakfast variety may feel repetitive — While breakfast is generally praised, one guest found it sufficient but unchanging during a longer stay.
- No in-room tea/coffee making facilities — A guest missed having a hot water kettle for evening tea, which may be a consideration for those who prefer in-room beverage options.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Triple Room
- Sleeping arrangements for 3 persons
Guest Room
- 2 Single beds or 1 Double bed,Bed assigned on arrival
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Wi-Fi
- Parking
- 24-hour reception
- Lift
- Currency exchange
- Luggage storage
- VIP check-in/out
- Express check-in/out
Food & Drink
- Restaurant
- Bar/Lounge area
- In-room breakfast
- Special diet menus
- Children's menu
- Coffee shop
- Vending machines
- Welcome drink
Wellness & Leisure
- Spa & wellness centre
- Swimming pool
- Turkish bath
- Steam room
- Massage
- Fitness centre
- Sun loungers
- Garden area
Business & Meetings
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8/10 from 1,734 reviews
Booking.com · 8 · 1734 reviews
8Verified guest“The staff were attentive, the bed was comfortable, and the room was spacious and modern. The food was tasty with plenty of choices.”
8Verified guest“High-level service and very clean facilities, especially the SPA and restaurant.”
8Verified guest“A good hotel for the price, close to the city but requires a short taxi ride. Note that it's often used by large groups and can be noisy on weekend nights.”
8Verified guest“We had a pleasant stay at this conveniently located hotel near the Old Town. The rooms were well-equipped with bright furniture. The reception staff were kind, helpful, and communicated efficiently before arrival. Breakfasts were tasty, served in a refreshing downstairs restaurant. I'd recommend it for the location, rooms, and staff.”
8Verified guest“We chose this hotel mainly for its proximity to the Divine Mercy Shrine in Lagiewniki. The restaurant was adequate, and the included breakfast was sufficient but repetitive. I wished there was a kettle for evening tea. Staff were generally pleasant but rarely smiled. I'd recommend it only for a conference at the shrine, not for a holiday. We didn't try the spa, so can't comment on that.”
8Verified guest“The location was quiet, staff were caring, and breakfast savoury with tea and coffee. The service was good throughout my stay.”
04 — Location
Getting around Krakow
The property sits in Krakow.
Krakow: The hotel is on Gajowa 16, a short tram or taxi ride from the Old Town. It's also within walking distance of the Divine Mercy Shrine in Lagiewniki, making it convenient for pilgrims and sightseers alike.
Gajowa 16, Krakow, Lesser Poland, 30-426, Poland
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 114 rooms
06 — Questions
Frequently asked
What time is check-in and check-out?
Check-in is from 14:00 to 23:59, and check-out is until 11:00.
Does the hotel have parking?
Yes, parking is available at the hotel, and valet parking is also offered.
Are pets allowed?
Yes, pets are allowed, and pet amenities are available on site.
Is there an airport shuttle?
Yes, the hotel provides a paid airport shuttle service, and car rentals are also available.
What spa facilities are available?
The hotel has a spa and wellness centre with a Turkish bath, steam room, massage services, and a swimming pool. Various treatments like pedicure, manicure, and facials are also offered.
The bottom line
Hotel City Sm Business & Spa is a solid choice for travellers visiting Krakow who value a full-service spa, clean rooms, and attentive staff. It's especially suited for those attending events at the Divine Mercy Shrine or seeking a peaceful yet connected base, provided you don't mind a short hop to the Old Town and can tolerate potential weekend group noise.
8Based on 1,734 guest reviews and a wide range of amenities.
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